Our KartSim software packages differ based on the region and the amount of circuits, as well as the amount of kart models included in each.

We have five different Softwares currently available:

• KartSim Esports Software
• KartSim Pro UK Software
• KartSim Pro EU Software
• KartSim Pro North America Software
• KartSim Ultimate Software

Please ensure you view the information on each carefully before making your purchase.

Our KartSim Simulators can differ in multiple aspects.

Certain simulators are purposely built for karting and include specific equipment tailored for the most realistic experience.

Other models include Simulators that are designed specifically for ESports / specific design packages and we even have a model designed to cater for a 'Trinity' of racing categories.

Between different KartSim Simulator models, some options come with more equipment as standard or cannot be combined with certain extras.

Please ensure you view all the possibilities carefully before confirming your purchase.

Drivers must be atleast the age of 6 to participate in our Simulator Hire and must be atleast the age of 12 to participate in our Kart Hire Services.

All attendees will be required to sign respective consent forms upon confirmation and are bound to the KartSim Terms & Conditions depending on the service they are attending.

All products purchased from KartSim have a 1 year warranty from the date of purchase.

This warranty is bound by our Terms & Conditions that are set from when you confirm your order.

Alongside the product warranty, customers are also entitled to 1-hour free support calls within this period (subject to availability)

Once you have purchased your KartSim Software, you will be sent an email to the address used to confirm your order with step by step pre-installation instructions for your software.

KartSim runs on the rfactor2 platform so you will need to install this software and send us the Steam ID 64 number from you steam account to the email address stated on the email you receive. This number will be sent to rfactor2 for activation. Once activated the software will automatically download into your PC that has the steam account registered.

Please consult our 'Support' page for further information.

We are able to install KartSim Simulators for customers upon request inside the UK.

A member of our team will deliver the Simulator to your location and go through all the necessary setup of your new KartSim Simulator and Software.

You can book your installation by contacting us via sales@kart-sim.com.

Please consult our 'Support' page for further information.

Professional Coaching provides you with an experience driver and member of the KartSim staff - who is there for the sole purpose of making you go faster!

They will work with you on improving your driving skills, race kraft, lines and providing you with all the fundamental skills to reduce your laptimes and maximise your session.

You will receive an email, to the address you made your order from - when you order is being shipped.

This will also include your 'Tracking Information'.

If you have created an 'Account' with KartSim, you will be able to view your order and tracking information through your account.

Once your order has been submitted and payment has been made, your order is in process.

Once an order has been placed, we may be able to help if your order has not been dispatched, but there is no guarantee that orders will be redirected in time. 

Please make sure all of your information is correct before placing your order. If you have any questions, reach out to us via info@kart-sim.com.

If it has not yet been shipped - depending on if your circumstances - you may be subject to cancel and receive a refund.

Please check our Refund & Return Policy for further information.

Please contact us within 7 days of receiving your order via info@kart-sim.com and we can investigate this for you.

Please email info@kart-sim.com with your order number, name, and a clear image / video of the fault.

We will be able to investigate it for you then and notify you of the next stages. In some cases we will be able to replace damaged / faulty items, if it has been caused through transit or circumstances out of yours and KartSim's control.

Items which are in stock, will be shipped within 2-3 business days of order.

Products which are 'made-to-order', such as KartSim Simulators are shipped as soon as they are ready to dispatch.

Please check our lead times which are visible on our product pages.

Delivery time will be subject to shipping times to your location.

All shipments are sent from our location in the UK.

Shipping costs are dependent on the size of your order, alongside your location.

An accurate cost of shipping will be displayed when you attempt to 'Checkout' your 'Cart'.

Some locations may be subject to additional 'customs' charges - which you may be subject to cover.

Please contact our support team via info@kart-sim.com regarding your refund request.

We will need to know your order number, the item you want to return and the reason for return.
Upon receipt of these details, we will provide you with a unique returns authorisation number and all the necessary information to arrange the return. 

Your request must fall within the terms of our Refund Policy.

If you are successful, you will require to arrange your return to our address - a member of our team will discuss this with you.

Please package the item securely and ensure our returns form is included inside. You will need to obtain a proof of postage receipt when you send your item to us.

Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit. 

If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

We utilise a range of courier services, selecting the best service based on your delivery address.