What we do with your information for product purchases and service enquiries
1. Personal Information
When you enquire for a quotation or purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, contact number and email address.
When your browse our website and products, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system via Analytic software that is put towards improving the overall UX.
2. User Consent
When you provide us with personal information to complete a quotation, contact enquiry or arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, social media or promotional aspects - we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You may withdraw your consent for us to contact you, or the use or disclosure of your information, at anytime, by contacting us via email or post contact to using the details at the foot of this page.
3. Disclosure of Information
User information is never disclosed with a third-party, unless various circumstances arise such as a breach in our 'Terms of Use', breach of 'Payment' or if requested to by the Law of England & Wales.
4. Product Store
Our store and products contained within our store is hosted on a third-party provider. This third-party provides you with a stable e-Commerce platform where you are able to view and 'Quote' for items shown within the store.
Our product data is stored through their data storage, databases and the general store application. They store your data on a secure server behind a firewall and a 'Secure Socket Layer' Connection.
Your quotation data is stored via our online form database, where an email is sent directly to Us and no information is disclosed outside of the connection between the Customer and Us.
For more insight, or extra details about our third party provider, please contact us.
5. Online Security
To protect your personal information, we follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All information provided to us is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. This website utilises SSL in order to provide visitors a secure connection when viewing the site in any web browser - to minimise the risk of harmful data.
6. Store Cookies
We utilise Cookies on this website in order to store you information for future visits, or to keep the Products you wish to Enquire about in your Basket.
The Cookies utilised on this website and within the Product Store are provided below for more information. You may wish to opt-out at your own decision from these Cookies:
a. _session_id, unique token, sessional. Allows us to store information about your session (referrer, landing page, etc).
b. _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
c. _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
d. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
e. _secure_session_id, unique token, sessional
f. storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access
7. Analytics
Our website utilises Google Analytics for us to gather information on how people find our business, use our website and on what browsers and devices. This is used in order to improve our website for customers experience online.
The Google Analytics Cookies used on this website are listed below:
a. __utma - These are used to determine unique visitors to our website. This cookie expires after 2 years.
b. __utmb – These are used to establish and continue a user session with our website. This cookie expires after 30 minutes.
c. __utmc – These are used to determine whether or not to establish a new session for a website visitor. This cookie expires when the visitor closes their browser.
d. __utmz – These are used to calculate search engine traffic, ad campaigns and page navigation within our website. This cookie expires after 6 months.
8. Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence.
We require that user are the age of majority in your state or province of residence.
9. Privacy Policy Amendments
We reserve the right to modify this privacy policy at any time, so please review it frequently and prior to any requests.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
